20tk's Privacy Policy
— Your data is our responsibility

Certain essential information is collected when you create an account on 20tk and during subsequent use. This data is fully secure and used exclusively for service delivery. We never ask for information we don't need.

20tk uses collected data only for specific, legitimate purposes. In line with our Privacy Policy, each data type and how it is used is clearly described below.

• To create, manage, and secure your account.
• To process deposit and withdrawal transactions quickly and securely.
• To provide customer support and resolve complaints.
• To detect fraud, money laundering, and other unauthorized activities.
• To send personalized bonus offers and promotions (only with your consent).
• To meet legal obligations and report to regulatory authorities.
• To improve platform performance and personalize your experience.
• Not used for sale to advertisers or any third parties.
• No marketing messages are sent without your consent.

20tk uses advanced encryption technology and robust security measures to keep your data safe. Our servers operate in a secured environment around the clock and undergo regular security audits.

• All data is stored with AES-256 encryption.
• All website and app communications are secured with SSL/TLS protocol.
• Account passwords are stored using bcrypt hashing — unreadable by anyone.
• Firewalls and intrusion detection systems are active to prevent unauthorized server access.
• Data retention period: for the duration of your active account and up to 5 years after closure.

20tk believes your data belongs to you. That's why we share it only in limited, specific circumstances. The details of when and with whom your data may be shared are outlined below.

• With authorized payment partners such as bKash, Nagad, and Rocket for payment processing — transaction-related information only.
• With government or regulatory authorities where legally required — such as court orders or investigations.
• With fraud detection agencies — to prevent unauthorized activity.
• No data is shared with advertising companies or data brokers.
• No marketing partner receives your data without your consent.
• 20tk never sells user data to third parties.

All third-party service providers we work with are required to uphold the same privacy standards as 20tk. They only receive the specific data needed to perform their designated function.

20tk's website and app use cookies to enhance your browsing experience. Cookies are small text files stored on your device. They do not steal your identity or extract personal information.

• Essential Cookies: Maintaining login sessions and ensuring security — the site cannot function without these.
• Performance Cookies: To identify page issues — collected entirely anonymously.
• Functionality Cookies: To remember your preferred language, theme, and settings.
• Advertising Cookies: 20tk does not use third-party advertising cookies.

20tk believes every member should have full control over their own data. We guarantee the rights listed below. To exercise any of these rights, please contact our support team.

• Right to Know: You can request to know what information 20tk has collected about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Unless legally required, you may request deletion of your data after closing your account.
• Right to Portability: You can request a downloadable copy of your data.
• Right to Object: You may opt out of marketing communications at any time.

Data requests are typically processed within 30 business days. For urgent matters, please contact our support team directly.

20tk strictly prohibits collecting any information from users under 18. We do not intentionally collect, store, or process data from any minor.

• Registration on 20tk is strictly prohibited for anyone under 18 years of age.
• If a minor is identified, the account will be closed immediately.
• Parents or guardians who have concerns can contact support right away.
• Once reported, the information will be deleted within 48 hours.

20tk may update this Privacy Policy as needed. Changes may occur due to legal requirements, new services, or technical improvements. Members will be notified on the platform whenever significant changes are made.

• The date of the latest update will always be shown at the top of the page.
• For major changes, members will be notified by mobile or email.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.